Although your primary job as a rideshare driver is to get customers from one place to another, customer service is a second component. As a result, both companies use two-way rating systems between drivers and customers.
The rating system can affect the services you are allowed to provide. For example, Uber drivers must have a rating of at least 4.85 to offer Black and Lux services. This ensures that customers receive the premium services they paid for with a quality driver.
If your rating drops too low, the company could deactivate your account. But, on the other hand, providing a positive trip for your customers can increase your earnings and keep you making money.
You can reject customers, such as if they have a low rating. However, the more you refuse ride offers, the fewer fares the rideshare app will direct to you.
Items to keep in your car to improve your rating and likelihood of a tip:
- Bottles of water
- Simple snack
- Chargers for different types of phones
- Breath mints or gum
Your personality can also influence your customers’ experiences. For example, being friendly and polite are basics that may earn you a tip at the end of the ride.
Likewise, knowing where free parking and bathrooms are can save you from spending money. Parking fees cut into your profits, and time spent off the clock stops you from making the most you can.
The best time to drive for rideshare is during surge periods. Fare prices are multiplied twice, thrice, or more due to supply and demand. You could make three times the amount of income driving during surge periods.